Privacy Policy
Privacy Policy
At Laurens respects your privacy and takes the care of your personal information seriously.
This policy explains what information I collect, why I collect it and how it is used.
Information I collect
When you book or visit At Laurens, I may collect your name, contact details, appointment information, consultation and treatment notes, relevant health information, treatment photographs and payment information.
I only collect information that is relevant to providing treatments safely, managing your appointments and running the business.
How your information is used
Your information may be used to manage bookings, provide and personalise your treatment, assess treatment suitability, maintain treatment records, process payments, respond to enquiries and meet legal, insurance or accounting requirements.
I do not sell your personal information.
Health information
Your consultation may include information about allergies, medication, pregnancy, medical conditions, surgery or recent treatments.
This information is used to identify contraindications and provide your treatment safely. Where required, I rely on your explicit consent to process this information.
Bookings and payments
Appointments are managed through Acuity Scheduling, provided by Squarespace, and payments are processed through Stripe.
Where a card is saved on file, payment details are securely stored and processed by the relevant payment provider and may be used to collect payments due under the booking and cancellation terms you have agreed to.
At Laurens does not have access to your full card number.
Treatment photographs
Treatment photographs may be taken where appropriate as part of your client record.
Any use of photographs on the At Laurens website, social media or marketing is separate and optional and will only happen with your permission.
How long your information is kept
Consultation, health and treatment records are normally kept for seven years after your last treatment.
Other information is kept only for as long as reasonably necessary for the purpose it was collected.
Cookies
The At Laurens website uses cookies and similar technologies.
Essential cookies help the website function, while non-essential cookies will only be used where appropriate consent has been given.
You can manage your preferences through the website’s cookie settings.
Your rights
You may have the right to access, correct or request deletion of your personal information, object to certain uses of it, or withdraw consent where consent is being relied upon.
To make a request or ask a question, contact:
Who is responsible for your information?
At Laurens is operated by Lauren Lappin, trading as At Laurens, based in Grays, Essex.
If you have concerns about how your information is handled, please contact me using the email above.